QUESTIONS

SHIPMENT
STANDARD SHIPPING ON DOMESTIC ORDERS - PLEASE ALLOW UP TO 3 DAYS FOR YOUR ORDER TO PROCESS AND 5-7 DAYS TO SHIP.

DEPENDING ON THE DESTINATION COUNTRY INTERNATIONAL ORDERS CAN TAKE BETWEEN 4 TO 14 DAYS TO DELIVER.


CHANGING SHIPPING ADDRESS
SHIPPING ADDRESSES CANNOT BE CHANGED. WE WILL ONLY SHIP TO THE SHIPPING ADDRESS ENTERED WHEN THE ORDER WAS ORIGINALLY PLACED.


SHIPPING FEES
STANDARD SHIPPING INSIDE USA IS $7. SHIPPING FEES OUTSIDE OF U.S. ARE DEPENDENT ON LOCATION. THE ORIGINAL SHIPPING FEE WILL BE DEDUCTED FROM YOUR REFUND.

AM I ABLE TO CANCEL MY ORDER?
ONCE AN ORDER IS PROCESSED WE CANNOT CANCEL OR MODIFY A SHIPMENT.

HOW CAN I TRACK MY ORDER?
ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH CORRESPONDING TRACKING INFORMATION. 


FINAL SALE
ALL ITEMS THAT ARE OF A LIMITED RELEASE OR SALE ITEMS ARE CONSIDERED FINAL SALE AND CANNOT BE ALTERED.

 

WHAT IS THE RETURN POLICY?
RETURNS WILL BE ACCEPTED WITHIN 30 DAYS OF DELIVERY. RETURNED MERCHANDISE MUST BE IN THE SAME CONDITION AS WHEN YOU RECEIVED IT, UNWORN, UNDAMAGED, SALABLE WITH ORIGINAL TAGS AND PACKAGING. RETURNED MERCHANDISE WILL BE SHIPPED BACK AT YOUR EXPENSE AND IS SUBJECT TO A 10% RESTOCKING FEE. 

LIMITED RELEASE OR MARKED-DOWN SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS. 

 

TO REQUEST A RETURN
GO TO: CROWNSTANDARDGENIUS@GMAIL.COM

ONCE YOUR RETURN HAS BEEN CREATED, YOU WILL RECEIVE A PRE-PAID RETURN SHIPPING LABEL VIA EMAIL AND YOU MAY DROP YOUR PACKAGE AT ANY USPS LOCATION.

 

WHAT IS THE EXCHANGE POLICY?
EXCHANGES WILL BE ACCEPTED WITHIN 30 DAYS OF DELIVERY. EXCHANGED MERCHANDISE MUST BE IN THE SAME CONDITION AS WHEN YOU RECEIVED IT, UNWORN, UNDAMAGED, SALABLE WITH ORIGINAL TAGS AND PACKAGING.

LIMITED RELEASE OR MARKED-DOWN SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR EXCHANGES. 

 

TO REQUEST AN EXCHANGE
GO TO: CROWNSTANDARDGENIUS@GMAIL.COM 

ONCE YOUR EXCHANGE HAS BEEN CREATED, YOU WILL RECEIVE A PRE-PAID RETURN SHIPPING LABEL VIA EMAIL AND YOU MAY DROP YOUR PACKAGE AT ANY USPS LOCATION.

  

FINAL SALE
ALL ITEMS THAT ARE OF A LIMITED RELEASE OR SALE ITEMS ARE CONSIDERED FINAL SALE AND CANNOT BE ALTERED.